Health and Human Services: Page 10 of 13

ISO 37120: A yardstick for measuring city performance

In 2014, the International Organization for Standards announced an ISO standard that applies strictly to city performance. The document -- known as ISO 37120:2014 -- establishes a set of open data indicators to measure the delivery of city services and quality of life. It defines common methodologies that cities can use to measure their performance in areas such as energy, emergency response, transportation and more.

In the ISO 37120 tables we have indicated how the standards correspond to Education and Health relate to the Council’s Health and Human Services targets identified in the table following these indicators. Environment and Recreation Indicators are that are part of the standard are highlighted on the next page.

It could be argued that the education theme is perhaps the most important of the 17 indicators in that education is essential to human development. Education powers scientific advancement and economic development, enables people to provide for themselves and their families, and allows for individual enrichment and personal growth.

Health Indicators

Implement optimal instrumentation

Citywide, multi-service communications

De-identify patient data for research in cloud

Architect single health history for citizens

De-identify student data for research in cloud

Create citywide data management policy

Have access to central GIS

Pursue predictive analytics

Achieve full situational analysis

Core

12.1 Average life expectancy

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12.2 Number of in-patient hospital beds per 100,000 population

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12.3 Number of physicians per 100,000 population

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12.4 Under age five mortality per 1,000 live births

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Supporting

12.5 Number of nursing and midwifery personnel per 100,000 population

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12.6 Number of mental health practitioners per 100,000 population

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12.7 Suicide rate per 100,000 population

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Education Indicators

Core

6.1 Percentage of female school-aged population enrolled in schools

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6.2 Percentage of students completing primary education: survival rate

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6.3 Percentage of students completing secondary education: survival rate

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6.4 Primary education student/teacher ratio

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Supporting

6.5 Percentage of male school-aged population enrolled in schools

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6.6 Percentage of school-aged population enrolled in schools

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6.7 Number of higher education degrees per 100,000 population

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Glossary Terms: