Health and Human Services: Page 8 of 13

Computing resources

There’s nowhere in a smart city that computing resources aren’t a major player. Below is a quick refresher on four targets to consider in a health and human services context.

Consider a cloud computing framework. Cloud computing has become more affordable and more prevalent. Smart cities of all sizes may see advantages in the cloud’s scalability, reliability and cost. However, as we mentioned earlier, before uploading personally identifiable health and human services data to the cloud, steps must be taken to “de-identify” it.

Use an open innovation platform.

An open innovation platform empowers innovators. And the possibilities in the health and human services arena are limitless. In New York City, for example, residents can download an app that provides all sorts of useful information about local restaurants – including what grade they received in their most recent health inspections.


Adhere to open standards (and help develop them). A number of information technology standards organizations have health working groups and a few standards groups are dedicated to efficient communication in the health industry. Health-related standards are still emerging, and cities have a stake in their outcome. Groups welcome their participation.

Have access to a central GIS. With health and human service agencies spread out in many parts of a city, a GIS will prove useful for smart cities. A central GIS enables efficiency gains through more intelligent scheduling and routing, provides improved accuracy of essential records and boosts resiliency of key assets.

Have access to comprehensive device management. It’s important to include devices used by health and human services workers in the field – smartphones, laptops, etc. – as part of a city’s device management system to ensure they comply with city data management, security and privacy policies.

Glossary Terms: