Digital City Services: Page 5 of 19

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Increased competitiveness. Businesses increasingly seek to locate in cities that have the robust digital infrastructure necessary to succeed in the global economy. And talented workers increasingly seek cities that provide the connected lifestyle they prefer.

Increased customer satisfaction. Most of us know from our own lives the benefits of doing business online (versus in-person or by phone). Consider the task of opening a restaurant. Analog cities often require you to deal with a dozen or more different departments and agencies, sometimes in person. Digital cities have a single online form, with the information automatically passed through to any and every department that needs to know. Digital cities with pedestrian and traffic flow data can even help pinpoint prime business locations and determine the best hours of operations.

And it’s not just the added convenience that increases satisfaction. Digital technologies also provide easier, more effective ways for citizens to monitor city government. That increased transparency and accountability boosts credibility and trust.

For instance, the combined site for the City and County of Denver, Colorado, USA features a long list of services, tools and apps. Users can also access many functions via Denver's for mobile-friendly access.


Denver’s award-winning portal provides access to a wide range of services for residents, businesses and visitors. It also offers a version called PocketGov, which is optimized for viewing on smartphones.

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