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When city departments develop new applications or programs independently of each other rather than collaboratively we refer to it as a "siloed" approach. And it does cause problems, including a lack of interoperability between departments, unnecessary investments of time and money, and others. We explain in more detail in this section.

Multi-modal transportation may sound complex, but it simply means people traveling in the city can mix and match their rides to arrive at their destinations conveniently and quickly. It's an approach that's catching on in cities throughout the world.

The built environment is an essential piece of the smart city puzzle. Buildings are the biggest single source of carbon emissions, accounting for about 40% of the world’s carbon footprint, according to the World Business Council for Sustainable Development. Buildings are energy hogs too, eating up nearly half of all energy consumed in the United States. Any city serious about livability, workability and sustainability must raise the “intelligence quotient” of its built environment.
Glossary Term(s): Integrated services
Transportation systems involve a lot of data, a lot of logistics, and a lot of detail that ICT can help cities get under control. These targets illustrate some of the ways they can do that.
Some of today’s greatest cities benefitted from visionaries who – centuries ago – saw possibilities for civic betterment and made it happen. This section will help you to make a lasting impact on your city.
Glossary Term(s): Integrated services